I just moved to Eugene 2 months ago. My neighbor referred me to Prairie Road Automotive, as I drive an old Honda. The headlight went out so I called to find out whether I needed an appointment and whether they had to order the part. A most pleasant and friendly guy answered. He had the part and told me I could come any time. Then my battery went dead. I got a jump and drove over to Prairie Road Auto. They checked out the battery for me and found it good. They also changed the light bulb for me very quickly. I was in and out so quickly all while sitting in their most pleasant, clean waiting area with a sofa, chairs, coffee machine, and soft drink machine. The guys in the office were very nice and friendly, too. I felt very well taken care of and will continue with them as my mechanics.